Forbes contributors publish independent expert analyses and insights. Victor Dey is an analyst and writer covering AI and emerging tech. AWS signals a competitive posture in the CCaaS market with new ...
Amazon Web Services Inc. is adding more artificial intelligence features to its Amazon Connect service, which helps companies run their contact centers more efficiently. The update was detailed today ...
Amazon Connect adds new upgrades for AI agents Agents can now understand, monitor and respond in more detail The aim is "true collaboration" between humans and AI, AWS says Your company's AI agents ...
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