College leaders should embrace a customer-centric approach to improve the educational experience for their students. The September 22 issue of The Economist included an intriguing article, “The magic ...

A team of professionals stands at the edge of a winding path marked by a giant location pin—symbolizing the journey leaders must take to emotionally map out their team’s experience. It’s not just a ...

Business blueprinting. It sounds like mapping the DNA of business, and that's what Unisys is attempting to do with its new, so-named initiative. Like gene therapy, the idea is that by mapping and ...

SAN FRANCISCO--(BUSINESS WIRE)--At VMworld 2015, GigaSpaces unveiled a free orchestration service that simplifies the deployment of complex applications on VMware vCloud® Air™. Powered by Cloudify ...

‘Putting customers at the center’ has become one of those cliched phrases, on a par with past classics, such as ‘you never get fired for buying IBM’ or ‘every company is a software company.’ There is, ...