The shift from traditional, on-premise phone-system call centers to cloud-based call centers provides greater flexibility, scalability and cost efficiency. Coud-based call center solutions are quickly ...

In 2025, businesses will continue to migrate their contact center solutions from legacy on-premise hardware and software to cloud-based contact center solutions (CCaaS). And it’s shaping up to be the ...

Five9 is squarely positioned to benefit from industry tailwinds including the transition of contact center operations to the cloud, and a shift toward digital first customer engagement and automation.

SAN FRANCISCO--(BUSINESS WIRE)--UJET, Inc., the intelligent, modern contact center platform, today announced a broader relationship with Google Cloud, extending its Contact Center AI (CCAI) to include ...

We recently compiled a list of the 12 Best Artificial Intelligence Stocks Under $50 According to Analysts. In this article, we are going to take a look at where Five9 Inc. (NASDAQ:FIVN) stands against ...

CAMPBELL, Calif.--(BUSINESS WIRE)--8x8, Inc. (NYSE: EGHT), a leading integrated cloud communications platform, today announced that 8x8 XCaaS™ (eXperience Communications as a Service™) is the industry ...

With the Google Cloud Contact Center AI Platform, Google now provides an out-of-the-box contact center solution. Google has expanded its Contact Center AI solution with the Google Cloud Contact ...

Five9’s cloud-native CCaaS offering, Five9 Virtual Contact Center, or VCC, delivers a channel-agnostic unified platform that enables omnichannel engagement routing, customer connectivity across all ...

Newest partner increases options, decreases costs for contact centers that are migrating to the cloud DENVER, March 23, 2023 /PRNewswire/ -- Today's businesses are exploring new ways for remote and ...

(MENAFN- Market Press Release) September 23, 2021 5:01 pm - Elision announced the launch of a cloud contact center suite for global customers. Along with a cloud call center solution, the company will ...

Envera upgrades RingCentral MVP (Message, Video, Phone) solution which includes next-generation HD video technology For the majority of residential communities, having an around-the-clock security ...

SALT LAKE CITY, March 17, 2014 /PRNewswire/ -- inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announced that a large ...