T-Mobile (TMUS) announced changes to the way it handles customer service on Wednesday, with an initiative called Team of Experts. Marketed as one of T-Mobile’s Uncarrier moves, Team of Experts is ...
To reinvent how businesses approach customer care, T-Mobile is going old school — by connecting its customers with humans instead of robots. At a press event in Charleston, South Carolina, T-Mobile’s ...
Cofounder and CEO of PissedConsumer, a review platform that helps consumers be heard and brands improve their customer service processes. Your customer service team mans the frontline upon which you ...
The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. Let’s start by defining what ...
Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...
Customer service is at the forefront of the artificial intelligence (AI) revolution and everyone’s trying to keep up. Here’s the question people are asking — will customer service AI replace human ...
Because they have direct interactions with customers on a daily basis, a company’s customer service team plays a large role in that organization’s success. Quality customer service will not only ...
Customer service and customer experience (often referred to as CX) are two important terms that business owners and brands need to understand in order to thrive in today's competitive marketplace.
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