Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More IT modernization is essential to business continuity; however, many ...

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE) today launched the next generation of CXone Mpower. CXone Mpower adds numerous advanced services to the already market leading CXone architecture ...

Customer experience (CX) has been on a steep transformational curve in recent years. Technology-savvy consumers expect more personalization than ever, and they’re comfortable with companies using ...

SAN JOSE, Calif.--(BUSINESS WIRE)--Trellix, the cybersecurity company delivering the future of extended detection and response (XDR), today announced Trellix Wise, a powerful suite of traditional and ...

In the rapidly evolving digital landscape, hyper-automation emerges as a transformative force reshaping industries and redefining workforce dynamics. By integrating advanced technologies such as ...

Ron Cameron is the CEO of KnowledgeLake and has more than 20 years of experience in the information management industry. For a term coined only relatively recently, hyper-automation has had an ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More With the emergence of generative AI and Retrieval Augmented Generation ...

The viral awareness and adoption of artificial intelligence foundation models such as OpenAI LP’s ChatGPT have created both an opportunity and threat to automation platforms generally and robotic ...

CXone Mpower revolutionizes AI for customer service on a unified hyper platform, enabling enterprises to design, build and operate automation for workflows, agents and knowledge at scale and precision ...

Trellix Wise extends across the Trellix XDR Platform to discover and neutralize threats more efficiently while lowering security operations costs. Security Operations teams, largely understaffed, are ...