Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Whenever my sales team has to fill out a complicated RFP or RFQ, there are a handful of ...

AI agent fervor has permeated the software development world. But, we’re no longer talking about a singular, all-knowing AI. Rather, emerging agentic workflows rely on multiple specialized agents ...

Knowledge bases are powerful self-service features that improve customer satisfaction, enhance user experience and reduce customer support costs. The knowledge base can also be an SEO goldmine if ...

Tom Dunlop is cofounder and CEO of Summize, a CLM solution, and a former General Counsel for high-growth technology companies. Mid-market companies are eager to harness the potential of artificial ...

Integrating AI isn’t enough—businesses must structure, train and continuously refine their knowledge bases to ensure accuracy, usability and painless CX. As customer expectations rise, businesses are ...