WASHINGTON D.C., DC — There are more signs of trouble at DC's embattled 911 call center. WUSA9 has learned employees are calling out so often that the Office of Unified Communications (OUC) is ...

Officially known as D.C.’s Office of Unified Communications, the center handles 1.8 million calls a year. An I-Team investigation into months of OUC payroll and staffing data revealed there have been ...

WASHINGTON (7News) — D.C.’s long-troubled 911 center seems to be spiraling into deep descent. The agency is reportedly now offering employees a bonus, just to show up for their scheduled shifts.

Employees at the District of Columbia’s 911 call center arrived at work Tuesday morning to find an email from their boss telling them that effective immediately, they would be eligible for an $800 ...

WASHINGTON — DC Councilmembers held the first of several roundtables focused on improving the Office of Unified Communications (OUC) —an agency facing public scrutiny over reports of first responders ...