OpenScape has been the brand associated with Siemens' market-defining unified communications solutions for over 5 years. With an announcement today, that brand gets extended to the company's contact ...

With over 12 billion customer interactions per year currently handled using OpenScape Contact Center Suite, these new features allow Unify to continue its mission to enable the new way to work, ...

“Successful businesses recognize that customer engagement and superior customer service are critical differentiators in today's competitive environment,” said Peter Kuerpick, Executive Vice President, ...

Latest release brings updates to the UC, Voice, Branch, and Session Border Controller applications; forges tighter links to Circuit. As evidence of the "practical approach" Unify is taking in ...

Siemens is introducing a version of its contact-center software that plugs into the company’s Unified Communications Server. Siemens is introducing a version of its contact-center software that plugs ...

Building on the introduction of its OpenScape Cloud Solutions earlier this year, Siemens Enterprise Communications today introduced OpenScape Cloud Contact Center, an all-in-one enterprise-grade ...

Siemens Enterprise Communications has announced an upgrade of its OpenScape Contact Center. The V8 release will be generally available May 18, Ross Sedgewick, senior director with Siemens’ large ...

Siemens Communications Inc. yesterday announced a software-based contact center product that’s designed to work with any call center switching platform. The OpenScape Contact Center, which serves ...

Campaign Director, a contact center platform. NorthWest Direct Marketing has selected the OpenScape Contact Center Campaign Director for its direct marketing group.

Unify, formerly known as Siemens Enterprise Communications, has added several new features and enhancements, including expanded support for major mobile devices, tighter social media integration, and ...