As the Trump administration cuts staff and field offices at the Social Security Administration, seniors dialing the 800 toll-free number have spent an increasing amount of time on hold. The average ...

Social Security Commissioner Frank J. Bisignano sent a letter to Congress about the improvements he has made to the administration in 2025 ...

The Social Security Administration (SSA) recently reassigned a small share of its field office employees in an effort to bring down lengthy wait times for the agency's national 800 phone number.

As Social Security Commissioner Frank Bisignano tells it, callers only had to wait an average of 8 minutes to speak to an agent on the phone in July. “We had a bold goal of single-digit wait time on ...

WASHINGTON, D.C. — Social Security Commissioner Frank J. Bisignano outlined upgrades to the nation’s largest benefits program Friday, detailing for Congress how the agency reshaped customer service, ...

LITTLE ROCK — Q. Please help my wife and me settle a bet. She says Social Security numbers are based on where the card was issued. I say they're issued consecutively. Who's right? A. You both are, ...