Executives from Adobe, Microsoft, Netomi, Oracle, Pega, PROS, Salesforce, SAP, ServiceNow, SugarCRM, Verint and Zoho answer the question: What is CRM in 2026?

If a significant CRM system project is on your agenda in this new fiscal year, here are checklist items that you need to look out for in vendor proposals. 10 Things You Want: Sign up here. 1. A ...

The growing intersection of artificial intelligence and CRM platforms is helping companies automate processes, accelerate decision-making, and predict future trends, thereby driving real-time customer ...

SoftwareReviews' latest Data Quadrant report highlights the top-rated CRM software solutions in the current market that are successfully harnessing the technological trends. TORONTO, July 31, 2023 ...

Self-service CRM has arrived. Technologies such as portals, voice recognition, and next-generation search engines have improved so dramatically that they’ve become an indispensable part of the CRM ...

Nutshell reports small businesses can successfully implement CRM systems with a user-friendly approach, strategic planning, ...

NEW YORK--(BUSINESS WIRE)--Emplifi, a leading customer engagement platform, today announced it has been recognized in ‘The 2024 CRM Top 100’ list of vendors by Destination CRM, a property of CRM Media ...

MELVILLE, N.Y.--(BUSINESS WIRE)-- Verint® (NASDAQ: VRNT), The CX Automation Company™, today announced its recognition as a category leader in the 2024 CRM Industry Leader Awards. The company was cited ...

Spring ’04 is the 15th iteration of Salesforce.com’s subscription-based software. In other CRM news, systems and security management vendor NetIQ upgraded its Web site analytics offering, WebTrends.

Looking to reduce its expenses, customer relationship management (CRM) software vendor Pegasystems Inc. today announced plans to cut its workforce by 13% and warned that fourth-quarter sales will ...

Less than two weeks after announcing its new Siebel CRM OnDemand service, Siebel Systems Inc. has agreed to buy one of the hosted CRM (customer relationship management) market’s leading vendors, ...