IT management and help desk software can help maintain the technical side of your business, but costly packages designed for big companies don’t scale well to smaller businesses. I’ve already ...

That's where help desk software comes in, by streamlining support ticket management within a unified platform. They organize conversations, ensure that support teams see all relevant messages for each ...

The best helpdesk software is Zendesk, with solid customization tools, exemplary help and support options, and more features than any helpdesk software we tested. However, this doesn’t mean Zendesk is ...

Zoho Desk requires you to install a free add-on (IT Asset Tracker) via Zoho CRM to unlock IT asset tracking capabilities. We’ve rated the best free asset tracking ...

For customer-facing support sites, help desk software offers product registration, the ability to manually download software updates and product documentation, and back-end hooks to the customer ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. The help desk software market is growing rapidly as ...