In 2006, the state of Utah started to consolidate its IT services under the newly formed Department of Technology Services (DTS). Since then, DTS has been working to provide better service to its ...

Dartmouth-Hitchcock, a nonprofit health system with hospitals and clinics throughout New Hampshire and Vermont, had 12 different siloed IT service management systems for different application teams, ...

Systems management tools will automatically track your IT assets and help you plan requirements to meet demand. Discover the best in the business. Businesses buy IT systems to improve productivity and ...

As a security professional, IT service management can be your best friend. Service tickets indicate a regular, defined process that your organization’s IT team follows. As security officer, you need ...

Digital transformation is now a top priority for banks: As noted by a recent BDO survey, 32 percent of financial firms are focused on more effective change management, while 36 percent say their focus ...

ServiceNow and Salesforce are two common tools for IT service management (ITSM) needs. The biggest difference is that ServiceNow was built for the IT operations side of the business, whereas ...

In the past, IT operations teams worked on the principle of issue resolution. A business user would raise an issue in an IT Service Management system (ticketing system). It would be assigned to a team ...

What is ITSM (IT service management)? Your email has been sent This ITSM guide covers how IT service management evolved from ITIL, along with an overview of the ITIL life cycle and the many IT service ...

The London School of Economics has implemented an IT service management system that is compliant with ITIL. The university is using the Hornbill Supportworks system to assist its 85-strong IT ...